The quickest way to access your voicemail is by pressing the envelope icon on your phone, but it can also be accessed by dialing 99. If this happens the call will be missed and should show as the call queue missing the call in the reports. Jive is now GoTo Connect This video demonstrates how to access your voicemail on a Yealink T42G telephone. Many times I see callers that reach a queue and will hang up for any number of reasons before the call queue can reach out to a member. If the call was being offered to a User when the call ended then It should show that user a missing the call. How it Works Jive keeps call routing simple through its award-winning Dial Plan Editor. Most likely these calls are showing missed under the call queue because your other Users were one the phone and the call was waiting in the queue when the call ended. Ronnie Spector was rock & rolls first bad girl, so pay your respects by putting this gem in the karaoke song queue. You would have to look through the call log to identify the missed calls. Reports is simply a tool that shows total and average on call activities. You would want to use the filter option to view only the days that your Users are taking calls.Īs for the missed calls showing in the call queue, there is, unfortunately, no way to know which calls these were. Jives award-winning Dial Plan Editor is the easiest phone system configuration. But if you pull from the last 7 days it will use Saturday and Sunday and you will get an average of 1 call per day or 7 calls divided by 7 days. Obviously, then your average calls per day and such fields would not report correctly for you over the last 7 days if you are not open on the weekends as it will factory those days into the reporting.įor instance, if one of your Users took 7 calls over the course of 5 days you should get an average call per day rate of 1.4 or 7 calls divided by 5 days. It simply pulls info for the last 7 days regardless of if there was activity on those days or not. Some accounts have activity on the weekends some do not. Join an ongoing conversation between two parties, being heard by both.The last 7 days does include the weekends. Speak to the agent while remaining invisible (silent) to the caller. Verify the phone number is routed correctly. Verify server-side call forwarding is off. Verify the phone's ringer is working and DND is off. During the call, dial any of the following options to switch between monitoring modes: SettingĮnter an existing conversation silently neither the agent nor the caller is notified of your presence. Complete all troubleshooting sections and steps in order for the quickest resolution.Customize your Dial Plan Greetings, Call Queue Announcements, Voicemail Greetings, and Music & Messages On Hold all recorded by professional voice-over talents and optimized for the highest quality sound on your Jive Cloud PBX. Snap Recordings makes it easy for you to order custom audio for your Jive Phone System. This is separate from your voicemail password and can be changed by dialing *19. The best caller experience starts with the right voice. Verify the phones ringer is working and DND is off. On the Resource accounts pane, select the Add button. Complete all troubleshooting sections and steps in order for the quickest resolution. At the bottom of the pane, select the Save button. Select the Resource account type dropdown and select Call queue. Enter your dialable password (default 0000). Type in a descriptive Username for the resource account.If you dialed the star code from someone else’s phone that does not have monitoring permissions, enter your numerical dialable username given to you by a system admin.Enter the extension you would like to monitor.Dial *17 from your desk phone, desktop app, or mobile app.You cannot monitor lines assigned to multiple physical phones (this does not apply to the GoTo app).You must use ACL monitoring permissions to listen to others who have monitoring permissions.
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